If a Collision Repair Shop Can Standardize Only One Process, Start With Customer Updates
A vehicle is in teardown, hidden damage grows the supplement, a quarter panel is on...
How to Train New Estimators Faster Without Slowing Down Your Best Estimator
A new estimator starts on Monday. By Wednesday, your senior estimator is no longer moving...
The Front Desk Script That Gets Deposits Without Scaring Customers Away
In many collision repair shops, the deposit conversation happens right after the estimate is reviewed,...
The Repair Your Grandfather Would Recognize, And the One He Wouldn’t
Pull and replace a quarter panel, block and prime the repair area, match and spray...
Teamwork Without the Dreamwork: Why Team Building is Harder for Bodyshops
By: Arthur Roseberry A business only runs well when the whole team works like one....
The Shop Was Never in Writing. Now It Has to Be.
In a previous discussion about family succession in a collision repair shop, we looked at...
Openness Outside The Shop: Responding To Customers Publicly
By: Arthur Roseberry What your shop says online is not just for the person you...
Your Kid Knows How to Fix Cars. That’s Not the Hard Part
Most collision repair shop owners preparing a family handoff spend years making sure their child...
