The Tax Problem Hiding in Courtesy Pickup, Drop-Off, and Parts Runs
A front-office teammate drops a customer off at work, runs to the dealer for clips,...
Oil Volatility Hits the Parts Cart Before It Hits the Pump
A front-bumper job gets blueprinted at 9:30, the estimator waits until after lunch to lock...
Damage Is Not the Only Thing to Confirm at Drop-Off
A customer drops off a vehicle for collision work; the visible damage is discussed, the...
Missing Digits: Dangers and Solutions to Mistakes in Your Shop’s Account Books
By: Arthur Roseberry Accounting in a body shop is never as simple as money in...
The Insurance Company’s Estimate Was Written by an Algorithm
A customer walks in with a clean-looking insurance estimate and assumes the hard part is...
Teamwork Without the Dreamwork: Why Team Building is Harder for Bodyshops
By: Arthur Roseberry A business only runs well when the whole team works like one....
Going Long: Benefits of Downselling Rather Than Upselling in Your Shop
By: Arthur Roseberry In collision repair, getting the most money out of a customer today...
Preparing for Tax Season: Avoiding Pain and Battling Books
By: Arthur Roseberry Tax season is unavoidable, but chaos and stress are not. The old...
