‘Getting To It Later’: Messy Desks and Their Deep Costs
By: Arthur Roseberry If your desk is always covered in paperwork, the problem isn’t a...
The Detailer Is the Last Person Before the Customer. Treat Them Like It
The detailer is often the lowest-paid person in the shop and the last one to...
Action and Reaction: Listening to Your Team Without Backing Down
By: Arthur Roseberry Change always creates friction, even in a strong business. No matter how...
What Happens to Your Shop When You Get Hurt
Most shop owners have thought about what would happen if a key technician went down....
A Second Right Hand: Promoting To Your First Leadership Position
By: Arthur Roseberry No shop can become its best on the strength of one leader...
Why Your Labor Rate Is Too Low and You Don’t Know It
On a normal Tuesday, you can have a full schedule, a technician flagging hours, and...
When the Painter Calls in Sick and the Booth Is Booked Solid
When the painter calls in sick on a day your booth is booked back-to-back, the...
Your Team and You: Leading Rather Than Watching Your Bodyshop
By: Arthur Roseberry For any team to accomplish a meaningful goal, it must be more...
