The Detailer Is the Last Person Before the Customer. Treat Them Like It
The detailer is often the lowest-paid person in the shop and the last one to...
Action and Reaction: Listening to Your Team Without Backing Down
By: Arthur Roseberry Change always creates friction, even in a strong business. No matter how...
What Happens to Your Shop When You Get Hurt
Most shop owners have thought about what would happen if a key technician went down....
A Second Right Hand: Promoting To Your First Leadership Position
By: Arthur Roseberry No shop can become its best on the strength of one leader...
The Parts Duplication Problem: What to Do When You’ve Ordered Twice
Duplicate part orders are common in high-volume collision repair environments. A supplement approval arrives after...
Leaning Into The Slope: Benefits for Bodyshops in a Worsening Economy
By: Arthur Roseberry When inflation rises, unemployment increases, or credit tightens, every business feels the...
When the Painter Calls in Sick and the Booth Is Booked Solid
When the painter calls in sick on a day your booth is booked back-to-back, the...
Come One, Come All!: How Make Your Bodyshop A Customer Magnet
By: Arthur Roseberry For any business to succeed, there must be a steady stream of...
