Damage Is Not the Only Thing to Confirm at Drop-Off
A customer drops off a vehicle for collision work; the visible damage is discussed, the...
The Parts Arrival Check That Prevents a Lost Technician Day
A mirror box lands, the quarter panel is on the rack, and the repair order...
The Delivery Packet Every Collision Repair Shop Should Hand Over With the Keys
A vehicle is repaired, the final balance is ready, and the customer is standing at...
How to Train New Estimators Faster Without Slowing Down Your Best Estimator
A new estimator starts on Monday. By Wednesday, your senior estimator is no longer moving...
10 Intake Photos Every Collision Repair Shop Should Capture Before Touching the Car
A vehicle comes in for bumper and quarter panel damage, blueprinting starts, the supplement grows,...
The Front Desk Script That Gets Deposits Without Scaring Customers Away
In many collision repair shops, the deposit conversation happens right after the estimate is reviewed,...
Missing Digits: Dangers and Solutions to Mistakes in Your Shop’s Account Books
By: Arthur Roseberry Accounting in a body shop is never as simple as money in...
Going Long: Benefits of Downselling Rather Than Upselling in Your Shop
By: Arthur Roseberry In collision repair, getting the most money out of a customer today...
