Openness Outside The Shop: Responding To Customers Publicly
By: Arthur Roseberry What your shop says online is not just for the person you...
Your Kid Knows How to Fix Cars. That’s Not the Hard Part
Most collision repair shop owners preparing a family handoff spend years making sure their child...
‘Getting To It Later’: Messy Desks and Their Deep Costs
By: Arthur Roseberry If your desk is always covered in paperwork, the problem isn’t a...
The Job That Sat for 30 Days Waiting on One Decision
Every collision repair shop has a vehicle that sits longer than it should. Not because...
Your Shop Opens at 8. Your Techs Start at 8. That’s the Problem.
In many collision shops, the first hour of the day is the least productive hour...
Financial Flexibility: Making New Payments A Breeze
By: Arthur Roseberry How your shop takes payment matters far more today than it did...
The Detailer Is the Last Person Before the Customer. Treat Them Like It
The detailer is often the lowest-paid person in the shop and the last one to...
Action and Reaction: Listening to Your Team Without Backing Down
By: Arthur Roseberry Change always creates friction, even in a strong business. No matter how...
