Why Your Labor Rate Is Too Low and You Don’t Know It
On a normal Tuesday, you can have a full schedule, a technician flagging hours, and...
The Family Member Employee Problem in Collision Repair Auto Body Shops
Hiring a spouse, sibling, or adult child can feel like a practical shortcut when the...
Your Team and You: Leading Rather Than Watching Your Bodyshop
By: Arthur Roseberry For any team to accomplish a meaningful goal, it must be more...
Sweating the Small Stuff: The Long-Term Affects of Minor Annoyance
Whether it’s a particularly challenging customer, misplaced paperwork, aging tools, or a cluttered desk, every...
Your Estimator Is Your Most Expensive Salesperson
Most collision repair shops track technician efficiency down to the tenth of an hour. Very...
Bringing Methods to Madness: Letting Reality Drive Your Upgrades
As all businesses grow, the processes that once felt simple often become more layered, unruly,...
The Rental Car Deadline Already Passed. Now What?
In most collision claims, the only cost that can hit a customer day-by-day is the...
Why You Should Fire 10% of Your Customers
When Revenue Looks Good, but Capacity Feels Tight In a collision repair shop, one customer...
