The Delivery Packet Every Collision Repair Shop Should Hand Over With the Keys
A vehicle is repaired, the final balance is ready, and the customer is standing at...
If a Collision Repair Shop Can Standardize Only One Process, Start With Customer Updates
A vehicle is in teardown, hidden damage grows the supplement, a quarter panel is on...
The Front Desk Script That Gets Deposits Without Scaring Customers Away
In many collision repair shops, the deposit conversation happens right after the estimate is reviewed,...
Going Long: Benefits of Downselling Rather Than Upselling in Your Shop
By: Arthur Roseberry In collision repair, getting the most money out of a customer today...
Openness Outside The Shop: Responding To Customers Publicly
By: Arthur Roseberry What your shop says online is not just for the person you...
The Job That Sat for 30 Days Waiting on One Decision
Every collision repair shop has a vehicle that sits longer than it should. Not because...
The Shop That Looks Professional Before the Customer Even Arrives
The decision to trust a shop often happens before the customer pulls into the lot....
Come One, Come All!: How Make Your Bodyshop A Customer Magnet
By: Arthur Roseberry For any business to succeed, there must be a steady stream of...
