The Job That Sat for 30 Days Waiting on One Decision
Every collision repair shop has a vehicle that sits longer than it should. Not because...
Your Shop Opens at 8. Your Techs Start at 8. That’s the Problem.
In many collision shops, the first hour of the day is the least productive hour...
The Detailer Is the Last Person Before the Customer. Treat Them Like It
The detailer is often the lowest-paid person in the shop and the last one to...
Action and Reaction: Listening to Your Team Without Backing Down
By: Arthur Roseberry Change always creates friction, even in a strong business. No matter how...
A Second Right Hand: Promoting To Your First Leadership Position
By: Arthur Roseberry No shop can become its best on the strength of one leader...
The Parts Duplication Problem: What to Do When You’ve Ordered Twice
Duplicate part orders are common in high-volume collision repair environments. A supplement approval arrives after...
When the Painter Calls in Sick and the Booth Is Booked Solid
When the painter calls in sick on a day your booth is booked back-to-back, the...
Sweating the Small Stuff: The Long-Term Affects of Minor Annoyance
Whether it’s a particularly challenging customer, misplaced paperwork, aging tools, or a cluttered desk, every...
