Damage Is Not the Only Thing to Confirm at Drop-Off
A customer drops off a vehicle for collision work; the visible damage is discussed, the...
The Parts Arrival Check That Prevents a Lost Technician Day
A mirror box lands, the quarter panel is on the rack, and the repair order...
The Drop-Off Rule That Prevents Missing-Item Disputes in a Collision Repair Shop
A customer drops off an SUV for quarter panel damage, the cabin is full of...
Why Supplements Slow Collision Repair Shops Down More Than Technicians Do
When a vehicle is torn down, hidden damage is found, the repair order (RO) changes,...
Missing Digits: Dangers and Solutions to Mistakes in Your Shop’s Account Books
By: Arthur Roseberry Accounting in a body shop is never as simple as money in...
Teamwork Without the Dreamwork: Why Team Building is Harder for Bodyshops
By: Arthur Roseberry A business only runs well when the whole team works like one....
Going Long: Benefits of Downselling Rather Than Upselling in Your Shop
By: Arthur Roseberry In collision repair, getting the most money out of a customer today...
‘Getting To It Later’: Messy Desks and Their Deep Costs
By: Arthur Roseberry If your desk is always covered in paperwork, the problem isn’t a...
