Damage Is Not the Only Thing to Confirm at Drop-Off
A customer drops off a vehicle for collision work; the visible damage is discussed, the...
The Parts Arrival Check That Prevents a Lost Technician Day
A mirror box lands, the quarter panel is on the rack, and the repair order...
The Drop-Off Rule That Prevents Missing-Item Disputes in a Collision Repair Shop
A customer drops off an SUV for quarter panel damage, the cabin is full of...
If a Collision Repair Shop Can Standardize Only One Process, Start With Customer Updates
A vehicle is in teardown, hidden damage grows the supplement, a quarter panel is on...
How to Train New Estimators Faster Without Slowing Down Your Best Estimator
A new estimator starts on Monday. By Wednesday, your senior estimator is no longer moving...
10 Intake Photos Every Collision Repair Shop Should Capture Before Touching the Car
A vehicle comes in for bumper and quarter panel damage, blueprinting starts, the supplement grows,...
The Front Desk Script That Gets Deposits Without Scaring Customers Away
In many collision repair shops, the deposit conversation happens right after the estimate is reviewed,...
You Can Fix the Car. Can You Prove It?
A repair can be done correctly and still become a legal problem years later. A...
