When a Payment Plan Helps a Collision Repair Shop, and When It Creates a Collection Problem
A customer approves a bumper-and-quarter-panel repair, then pauses when the deductible and customer-pay balance hit...
How to Train New Estimators Faster Without Slowing Down Your Best Estimator
A new estimator starts on Monday. By Wednesday, your senior estimator is no longer moving...
Why Supplements Slow Collision Repair Shops Down More Than Technicians Do
When a vehicle is torn down, hidden damage is found, the repair order (RO) changes,...
10 Intake Photos Every Collision Repair Shop Should Capture Before Touching the Car
A vehicle comes in for bumper and quarter panel damage, blueprinting starts, the supplement grows,...
The Front Desk Script That Gets Deposits Without Scaring Customers Away
In many collision repair shops, the deposit conversation happens right after the estimate is reviewed,...
You Can Fix the Car. Can You Prove It?
A repair can be done correctly and still become a legal problem years later. A...
The Insurance Company’s Estimate Was Written by an Algorithm
A customer walks in with a clean-looking insurance estimate and assumes the hard part is...
The Repair Your Grandfather Would Recognize, And the One He Wouldn’t
Pull and replace a quarter panel, block and prime the repair area, match and spray...
