You’re Still Coming in Every Day. That’s the Problem.
Many family transitions in a collision repair shop stall for the same reason: the founder...
The Shop Was Never in Writing. Now It Has to Be.
In a previous discussion about family succession in a collision repair shop, we looked at...
Your Kid Knows How to Fix Cars. That’s Not the Hard Part
Most collision repair shop owners preparing a family handoff spend years making sure their child...
The Job That Sat for 30 Days Waiting on One Decision
Every collision repair shop has a vehicle that sits longer than it should. Not because...
Your Shop Opens at 8. Your Techs Start at 8. That’s the Problem.
In many collision shops, the first hour of the day is the least productive hour...
The Detailer Is the Last Person Before the Customer. Treat Them Like It
The detailer is often the lowest-paid person in the shop and the last one to...
What Happens to Your Shop When You Get Hurt
Most shop owners have thought about what would happen if a key technician went down....
The Parts Duplication Problem: What to Do When You’ve Ordered Twice
Duplicate part orders are common in high-volume collision repair environments. A supplement approval arrives after...
